Privacy policy

Last updated: 19 August 2026

Maison Palmera operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Maison Palmera is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person, in line with the definition under the Privacy Act 1988. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services:

1. Contact details including your name, address, billing address, shipping address, phone number, and email address.
2. Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
3. Account information including your username, password, security questions, preferences and settings.
4. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
5. Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
6. Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
7. Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
8. Personal Information Sources

We may collect personal information from the following sources:

1. Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
2. Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
3. From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
4. From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes, consistent with Australian Privacy Principle 6 (Use or Disclosure):

1. Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you.
2. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or post, and to show you online advertisements for products or services on the Services or other websites.
3. Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and to secure our services. If you register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone else.
4. Communicating with You. We use your personal information to provide customer support, respond to you, and maintain our business relationship with you.
5. Legal Reasons. We use your personal information to comply with applicable Australian law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

1. With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
2. With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. You may have a right to direct us not to share information about you for targeted advertising purposes — see "Your Rights and Choices" below.
3. When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
4. With our affiliates or otherwise within our corporate group.
5. In connection with a business transaction such as a merger or sale of business, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Overseas Disclosure of Personal Information

Where we, or our suppliers and service providers, are located overseas, your personal information may be disclosed to recipients outside Australia — for example, to overseas fulfilment partners, cloud hosting providers, or payment processors. In accordance with Australian Privacy Principle 8, before disclosing personal information overseas we take reasonable steps to ensure the overseas recipient handles that information consistently with the APPs, except where an exception under the Privacy Act applies (for example, where you have consented to the disclosure after being informed that APP 8.1 will not apply). If you have questions about which countries your information may be sent to, please contact us using the details below.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than Australia, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. You may exercise certain rights with respect to your personal information via the Shopify Privacy Policy.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request that it be deleted.

Security and Retention of Your Information

In accordance with Australian Privacy Principle 11, we take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. However, no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit, so we recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide you with Services, comply with legal obligations, or resolve disputes or enforce applicable contracts and policies. Where personal information is no longer needed for these purposes, we take reasonable steps to destroy or de-identify it, in line with APP 11.

Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

1. Access. Request access to the personal information we hold about you (APP 12).
2. Correction. Request that we correct inaccurate, out-of-date, incomplete, or misleading personal information we hold about you (APP 13).
3. Anonymity or Pseudonymity. Where practicable, deal with us anonymously or under a pseudonym.

These rights are not absolute and may be subject to exceptions permitted by law. We may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorised agent to make requests on your behalf; we will require proof of that authorisation before acting on it.

Managing Communication Preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising your rights and will respond to your request within a reasonable time.

Complaints

If you have a complaint about how we handle your personal information, please contact us first using the details below so we can try to resolve it directly. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent regulator responsible for enforcing the Privacy Act, at oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date above.

Contact Us

If you have questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us at info@maisonpalmera

 

Contact Information

Store name: Maison Palmera

Company name: Gjinicommerce

Company Address: Ardinkchoek 35, 7021 EX, Zelhem, Netherlands 

Warehouse Address: 3 Kuranda St
Balmoral, Queensland (QLD), 4171, Australia

Company nr.: 92624944

Phone: ‭+61 7 5230 7967‬ 

Email: info@maisonpalmera.com

Monday to Friday | 09:00 – 17:00 (AEST)

Weekends | 11:00 – 16:00 (AEST)

We aim to respond to your inquiries within 24 hours.